Domestic Shipping Policy
We deliver most of our orders through our own delivery service – and by the We Fast and Lala Move Service, or through courier partners such as Delhivery. For a few remote locations where there is no other courier service available, we also use India Post to deliver your orders.
Shipment processing time
We deliver your order within 5 working days post-dispatch in Mumbai and rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers. Ground-shipped orders are delivered to you between 5-7 business days post-dispatch. Deliveries to very remote locations such as North East may take up to 10 business days or longer, depending on the location’s geographical constraints.
Shipping rates and delivery estimates
The shipping charges may apply on a product. The charges will vary depending on the quantity of a product. The charges will be mentioned on the checkout page along with other product details.
For example: 1 quantity of a product may carry 50 rupees as shipping charges and purchasing an additional quantity of the same product may carry additional shipping charges of 50 rupees (i.e. total shipping charges= 100 rupees).
Certain products may come with free shipping i.e. zero shipping charges. If Order Value is more than Rs.1200/- Shipment is Free, Below Rs.1200/- is Chargeable.
Please read the product details column before placing an order.
| Shipment method | Estimated delivery time | Order Value | Shipment cost |
| Delhivery | 5-7 business days | 1200 < | Free |
| Delhivery | 5-7 business days | 1200 > | Rs.50 |
Shipment to P.O. boxes or APO/FPO addresses
KK Fitness, Banglow No. Plot o.11, Mahada, Malwani , Malad West, Mumbai 400095
Shipment Confirmation – Customer will received an e-mail on his given i-d
Track order –You can Call Or Whatsapp to our Custoemr Care No. 8080809311
Damages
If an item is found damaged, missing or incorrect as per your order & the description on our website, customers have to escalate a concern with us within 48 hours of delivery. Send us a picture of the packaging and products at admin@fitfreak.in or call on 8080809311 within those 48 hours (excluding holidays & Sunday). We will arrange a reverse pickup for the product and then issue either a full refund different item in exchange, as per your request. Replacements are subject to availability of the particular product. Please note the usual 14-day return policy won’t be applicable in these kinds of cases.
International Shipping Policy
We currently ship only within India and do not ship to any international location.
Returns Policy
14 Day Return Policy
We offer you complete peace of mind while ordering at Fitfreak – you can return all items within 14 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery. If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will UPI on given details in the registered name of the customers.
Cancellation Policy
You can only cancel your order if you have a Fitfreak account before placing the order.
If the order or the item(s) in your order are not shipped, cancellation is possible. Click on ‘Orders’ and you will reach your order history. Click ‘Cancel’ for the order(s) you wish to cancel. If your order cancellation is approved it will be reflected on your account page until then no changes will appear. For prepaid orders, the order amount will be refunded back to your bank account within 7-8 business days, or as per your respective bank timelines. Please call our Customer Helpline @ 8080809311 for further supportFor more information, email support: admin@fitfreak.in